10+
Years
User relations and communities.
Professional vision
Turning user needs into concrete projects.
The approach is based on understanding needs, prioritisation, stakeholder coordination and the creation of clear support materials. The goal is to make tools, services and journeys easier to understand, more useful and more efficient.
360°
Project
Product, processes, support and delivery.
Web
Digital
HTML, CSS, PHP, SQL, JS and AI.
Professional experience
2026
Support Project Manager
Structuring tools, managing access, securing environments and supporting users.
2024 - 2025
Cloud Product Manager
Roadmap management, provider coordination and continuous improvement of the customer experience.
2022 - 2024
Customer Process Project Manager
Cross-functional project management, process design, KPI dashboards and HTML/CSS mock-ups.
Education & skills
2022 - 2024
Master’s Degree in Marketing Communication
Marketing strategy, communication, budgeting, recruitment and management.
2021 - 2022
Bachelor’s Degree in IT Project Management
Web development, writing, digital strategy and project management.
HTML
CSS
PHP
SQL
JavaScript
Generative AI
Web writing
Project management
Volunteer experience
Since 2015
Product Expert
User support, feedback reporting, tutorial creation and community representation.
Communities
Engagement & contribution
Article creation, beta-test participation and collaboration with product teams.